Studio policies

Class basics

Classes are 50 minutes and begin 10 minutes after the hour. All classes begin and end as scheduled.

All new clients are required to take at least one Beginner class or receive instructor approval before moving into Intermediate or Advanced classes.

Cancellation policy

Right Fit Pilates has a 12-hour cancellation notice policy for all reserved classes.

• If you cancel at least 12 hours before class, your credit will be returned to your account.
• If you cancel within 12 hours of the class start time, you will be charged the full fee or class credit for that class.
• If you do not attend a reserved class and do not cancel before class begins, Right Fit Pilates may, at the studio's discretion, charge a separate $15 no-show fee to your payment method on file.

The no-show fee is separate from any class credit or session fee that may be lost under the cancellation policy. If you believe a no-show fee was applied in error, please contact the studio and we will review it.

If you need to cancel, please do so through the online schedule as early as possible so another client can take the spot.

Waitlists

If a class is full, you can join its waitlist from the booking page.

• If a spot opens, we may book you into the class automatically and use a class credit at that time.
• We will email you when this happens.
• The 12-hour cancellation policy applies from the moment you are booked, so add the class to your calendar and cancel as early as you can if you cannot attend.
• You can leave a waitlist at any time before a spot opens.

Late arrival policy

It is very important to arrive on time for each class to allow your body time to warm up and to stay balanced, as Pilates often works each side of the body at separate times.

• Late arrivals can negatively affect both your practice and the class experience for others.
• If you arrive late, you will be charged for the full session even if you do not receive the full class.

Injury and health disclosure

Your safety is our top priority. Please inform your instructor of any injuries, health conditions, pregnancy or physical limitations before each class.

• Complete the online health questionnaire before booking your first class. The studio may follow up if we have any questions.
• Update us on any changes to your health status.
• Instructors can offer modifications when appropriate.
• Some conditions may require physician clearance before participation.

Payment

Advance payment is required to participate in class or schedule a group session.

• You need a valid class credit when you reserve a spot. If you do not have one, you can purchase credits before booking.
• Please keep a valid payment method on file so we can charge the $15 no-show fee if it applies.
• Active members may purchase discounted member drop-in credits. Member drop-ins expire 30 days after purchase; standard drop-ins retain the standard expiration shown at checkout.

Getting here and parking

The studio is easy to reach by car or Metro. There's no dedicated studio lot, but parking and transit options are close by.

• Metered street parking is usually available near the studio during posted hours.
• Public garages are located on and around Cordell Avenue.
• The Bethesda Metro station is nearby — check WMATA service alerts before traveling by Metro.

Allow enough time to park or walk from transit so class can start on schedule.

Instructor emergency

In the case of a last-minute instructor illness or emergency, we will make every attempt to notify clients by email, text message or phone call.

• We will also attempt to schedule a makeup class when appropriate.
• If the studio cancels a class, any associated class credit will be restored.

Mobile device etiquette

Mobile devices, including smartphones and watches, must be set to silent or vibrate before class.

For your safety, cell phone use is strictly prohibited during class. Devices should be silenced and stowed away with your belongings before class. If you need to address your device in an emergency, please step off the reformer first.

Questions

If you have any questions about these policies, please contact us at info@rightfitpilates.com.